Continuing Education



The more you know, the more you can help.

As an insurance agent or adjuster, you’re often the first contact for a policyholder who has experienced a disaster. You are in a unique position to put him or her at ease. The more you know about disaster mitigation and recovery, the better you can guide your client in taking the right steps to control damage—and therefore control costs.

Learn the ropes with continuing education.

ServiceMaster Restore® is an approved continuing education (CE) provider in 43 states. We’ve provided over 1,800 classes to nearly 25,000 agents and adjusters. Below is a list of our most common CE classes.

Water damage mitigation

This course demonstrates how water can damage carpet, wood floors and other building materials, how quickly damage occurs and what steps can be taken to reduce or minimize the damage. The course also illustrates water removal and explains the principles of drying and dehumidification. Mold growth, the use of antimicrobials and odor control are also covered.

Smoke and odor damage mitigation

The course shows how acid gases flow throughout a home, the damage it causes and what should be done about it. This course reviews the proper smoke mitigation steps, which can reduce the loss.

Mold remediation

This program introduces the science of mold and explores the potentially harmful effects of mold on building materials and occupants. Participants learn how mold grows, how it spreads and what actions should be taken to remove mold in a safe and reasonable manner. Procedures such as containment, negative air and the proper use of personal protective equipment are also covered.

Reducing severities through restorative structural drying

With a hands-on approach featuring the latest equipment, procedures and recommended certifications for water extraction and structural drying, participants will learn about such topics as the effects of water saturation, the science of drying (psychrometry), and the “restore vs. replace” decision.

Furniture damage and restoration

This three-hour seminar for insurance professionals educates the participants on the various causes and types of damage that can occur to fine furniture and wood surfaces in a property loss situation.

Water mitigation for modular homes

This course focuses on restoration of mobile and modular homes after a water loss. The course covers the differences between the two types of manufactured homes, mobile and modular and the unique construction features that may impact decisions made during water mitigation.

Mitigating personal property packout claims

This course demonstrates how technology enables the restoration professional to manage and track packout inventory, movement, and restoration; while giving the homeowner or business manager a sense of security about the process. The course covers the new tools and technology of evaluating, restoring and tracking inventory from start to finish.

If you don’t live it, you don’t believe it.

This insurance company training program is designed to provide a practical look at ethical decision-making. Instead of relying on “gut feel,” the process contained in this program takes the decision-maker through several filters which ensure that all parties affected by the decision will be considered.

Subrogation reporting on mitigation claims

This course is to help agents and adjusters control claims costs through subrogation investigation and reporting and to teach them the value of mitigation first responders in achieving this objective.

Insurance fraud

This course focuses on the history, laws, and statistics relating to the fraudulent insurance crimes that take place every day in America.

Errors and omissions in the insurance industry

This course looks at E & O from multiple angles. Error & omission lawsuits can be one of the most frightening experiences for an insurance producer. With an ever-changing litigious society, the chances are increasing greatly.

Flood insurance

This course serves to provide property and casualty insurance agents and adjusters an increased understanding of flood insurance and the benefits for their customers. Areas covered include NFIP and FEMA.